Shipping Policy

Shipping & Delivery

Shipping FAQ

Quick answers to the most common shipping questions. Details on each topic follow below.

Is shipping free?

Yes. UPS Ground shipping is free to the contiguous United States, except on orders that include an item that ships by freight.

When and where do orders ship from?

Orders ship Monday through Friday from our distribution centers in Bensalem, PA; Harrisburg, PA; and Salt Lake City, UT.

What do freight, expedited, and Canadian shipping cost?

Freight, expedited UPS services, and shipments to Canada are charged at the rates shown at checkout, so you’ll see the cost before you pay.

What should I do when my freight arrives?

Inspect it before you sign for it, and note any damage or shortage on the delivery receipt.

Who is responsible for my order while it’s in transit?

We are, until it’s delivered.

Ground Orders

Order by 4:00 PM Eastern Time, Monday through Friday.

In-stock items ship the same business day
Free UPS Ground shipping to the contiguous U.S.
Estimated delivery date shown at checkout

Freight Orders

Order by 1:00 PM Eastern Time, Monday through Friday.

In-stock items ship the same business day
Delivered by truck to a commercial loading dock
Freight charges shown at checkout

When Your Freight Arrives

Visible damage and shortages have to be noted when freight is delivered. These steps protect the claim we file for you.

Freight is signed for at delivery, so someone needs to be at the delivery address to receive it.

Before you sign, check that the number of pieces matches the delivery receipt, and look over the packaging for damage.

Write any damage or shortage on the delivery receipt before you sign it. A receipt signed without notes tells the carrier everything arrived in good condition.

Find damage after unpacking? Contact us right away and keep the packaging. Carriers can deny concealed-damage claims that aren’t reported promptly, often within 24–48 hours of delivery.

We file the freight claim with the carrier on your behalf.

The one exception: if your freight ships on your own freight carrier account, you file any claim with that carrier directly.

Shipping Details

UPS Ground shipping is free to the contiguous United States, except on orders that include an item that ships by freight.

Shipping costs for freight, expedited UPS services (Next Day Air, 2nd Day Air, and 3 Day Select), and shipments to Canada are calculated at checkout, based on package weight, dimensions, distance, and added surcharges. You’ll see the charge before you pay.

If you choose split shipments at checkout, each shipment is charged separately.

Questions About Shipping?